Updated – June 8th, 2018
This policy may change from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. You do not have to provide us with any Personal Data to visit the Site. However, if you choose to withhold requested information, you may not be able to visit all sections or use all features of the Site.
1. The types of personal data and information we collect and hold
2. How do we collect your Personal Data?
2.1 We collect information that you provide us or voluntarily share with other users, and some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience. We may request, collect, or process the following information:
2.1.1 Account Details – username, password, profile picture.2.1.2 Contact Details – email address, phone number.2.1.3 Location Details – physical address, billing address, timezone.2.1.4 Identity Details – full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.2.1.5 Financial Information – credit card details, wire transfer details, payment processor details2.1.6 User Generated Content – Project briefs and attachments, user profiles, user reviews, contest descriptions and attachment, user messages etc.
2.2 Creating a ProfileOn Frendliest Skillit you are able create a user account. When you create an account on the Site we ask you to provide certain personal information, including a valid email address, and username. Creating an account is always at your option. If you decide to create an account, you will be required to select a username and a password. Please safeguard your username and password carefully and do not disclose it to any other person. Information that you provide us in the process of the registration will remain private and secure – including your contact information.
2.2.1 Once you register, your username and additional information regarding your activity is made public and is visible to all Users of the Site. This information includes photos you upload, your published portfolio, Skillit information, ratings, and additional information you may choose to add to your profile. Information that you choose to publish on the site (photos, videos, text, music, reviews, deliveries) – is no longer private, just like any information you publish online.
2.2.2 While your account is active, we may collect additional information such as physical address, recent utility bill, and additional authentication information, to provide you with the services you need (such as payment or withdrawal of funds, providing a service, refunds), or to ensure the marketplace integrity (for example, prevention of fraud). We collect information to provide better services and enhanced user experience to all of our Users.
2.3 Access & Use of the SiteIn addition, we collect information while you access, browse, view, interact with users, or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage, IP address, device and connection information, browser information and web-log information, and all communications recorded by Users through the Site. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Site for fraud and inappropriate content or behavior. We may collect or process the following information:
2.3.1 Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.2.3.2 Device Information – device identifier, device type, device plugins, hardware capabilities, etc.2.3.3 Location – GPS position2.3.4 Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc.
2.4 Technical OperationTechnical information that is gathered by our systems, or third-party systems, automatically may be used for Site operation, optimization, analytics, content promotion and enhancement of user experience. We may use your information to contact you – to provide notices related to your activities, or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you, other than through your user login.
3. How do we use the Information collected?
3.3 FeedbackWe may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.
3.4 Marketing CommunicationsWe may combine your personal information and use it to improve and personalize our services, content and advertising. If you do not wish to receive marketing communications from us, you can opt-out through the link attached to each communication or by sending an email to Customer Support ([email protected]).
3.5 Internal Business PurposesWe may also use Personal Data about you for our internal business purposes, such as data analysis, editorial and feedback purposes, providing customer support, customizing and improving the content and layout of the Site, completing business transactions, development of marketing and promotion plans and materials, statistical analysis of user behavior, product development, administering individual accounts, and meeting government regulatory requirements such as sales tax collection, audits, etc.
3.8 Administrative Communications
184.108.40.206 In circumstances that the Frendliest Skillit determines to be an emergency, appropriate or required by law, Frendliest Skillit, at its discretion, will disclose your Information:
a. in compliance with laws, rules, or regulations of Bermuda;b. to comply with legal process; c. to respond to requests from government or public authorities of Bermuda; d. to enforce our Terms of Service; e. to protect our operations or those of any affiliated entities; f. to protect the rights, privacy, safety or property of Frendliest Skillit, its affiliated entities, you, or others; and g. to permit us to pursue available remedies or limit the damages that we may sustain.
3.9 Information Sharing Between Frendliest Skillit EntitiesFrendliest Skillit may share your information, including your Personal Information, with and among our affiliates and subsidiaries, except where prohibited by law. Affiliates and subsidiaries means companies related by common ownership or control. We will share your information in order for us to be able to offer our products and services to you. We may also share information about your creditworthiness, your transactions and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.
3.10 Sharing Personal Information with Third PartiesWe do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We do not disclose it to others except as required to provide you with the services of the Frendliest Skillit website. We may provide your personal details to third parties, only to operate the Site (site design, sending email communications, fraud detection and prevention, customer care, or performing analytics), and prevent fraud and illegal activities (service providers for the purpose of opening, operating and servicing your account and to protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities). Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.
3.12 We retain information as long as it is necessary and relevant for our operations. Should you ever deactivate your account with us, we will keep your information on file, but only use it for reasons such as; to comply with regulatory requirements and the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions permitted by law, and to contact you occasionally with the option to reactivate your account.
4. Your Choices
4.1 Managing Marketing Communications:We give you choices regarding our use and disclosure of your Personal Data for marketing purposes. If you no longer want to receive marketing-related emails from us or unaffiliated third parties on a going-forward basis, you may stop receiving these marketing-related emails by sending an e-mail to Customer Support ([email protected]). We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you exercise the option described above, we will not be able to remove your Personal Data from the databases of our affiliates or unaffiliated third parties with which we have already shared your Personal Data (i.e., to which we have already provided your Personal Data as of the date that we implement your request). Further, please note that requesting us not to share your Personal Data with affiliates or unaffiliated third parties may result in you no longer receiving any marketing emails from Frendliest Skillit. Please also note that if you choose not to receive marketing-related messages from us, we may still send you important administrative messages, and you cannot elect to stop receiving such administrative messages, unless you choose to stop receiving services from us.
4.2 Managing your account and Personal Data:If you would like to review, correct, update, suppress, delete or otherwise limit our use of your Personal Data that has been previously provided to us, you may update your information through your account profile settings. If for any reason you have a problem with accessing to, correcting or deleting any personal information that you have provided to us, please contact Customer Support ([email protected]) and we will make reasonable efforts to update, correct or delete any such information for you – unless we have to keep that information for legitimate business, legal purposes or those applicable to the law.
4.2.1 Please note:
220.127.116.11 When making this request we may ask you to verify your identity before we can act on your request.18.104.22.168 We cannot delete your personal information except by also deleting your user account. 22.214.171.124 We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.126.96.36.199 We may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting the change or deletion.
4.4 Social Media Features:Our Services may use social media features, such as Facebook sharing. These features may collect your IP address and which page you are visiting within our Service, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing the relevant Social Media Features.
4.5 Users located in certain countries, including the European Union, are afforded specific rights regarding their personal information. Subject to eligibility, users in the European Union have the following rights:
4.5.1 Right to Access: you may request to confirm whether or not we are processing your personal data. You may be entitled to request copies of your personal information held by us. While a lot of the personal information you provide to us can be accessed in your account profile and dashboard, you may also be entitled to request copies of personal information you have provided to us in machine-readable format. Further copies may incur a reasonable administrative fee;4.5.2 Right to Data Portability: the copy of your personal data we provide to you will be in a structured, commonly used and machine-readable format. You shall be entitled to transmit this personal data to another entity;4.5.3 Right to Erasure: you may request the erasure of your personal data;4.5.4 Right to Object: you may object, on grounds relating to your particular situation, at any time to processing of your personal data. If you are eligible to exercise this right, we will ensure that your personal data will no longer be processed for such purposes by us, unless we are required to do so by law or there are overriding compelling legitimate grounds for the continuation of the processing;4.5.5 Right to Rectification: you may ask us to change or update your personal data, especially if it is inaccurate;4.5.6 Right to Restriction of Processing: you may request us to restrict the processing of your personal data in certain circumstances, such as if it is inaccurate or unlawfully held;4.5.7 Right to Withdraw Consent: where you have consented to the processing of your personal information by us, you may withdraw your consent at any time by modifying the relevant account settings or emailing us at [email protected] Note that the withdrawal of your consent does not affect the lawfulness of any processing of your information by us before the withdrawal of your consent.
General Privacy Provisions
5. Use of this Site by MinorsTHIS SITE IS NOT DIRECTED TO INDIVIDUALS UNDER THE AGE OF SIXTEEN (16), UNLESS EXPLICIT PARENTAL CONSENT IS PROVIDED.
5.1 Children Under the Age of sixteen (16)
5.1.1 We will not knowingly collect any information from children under the age of sixteen (16) without parental consent. If you are under the age of sixteen (16) you may not use this Site or the Frendliest Skillit services without parental consent. Please email Customer Support ([email protected]) to obtain a parental consent form. If you are under sixteen (16), do not use or provide any information on this Site or through any of its features, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use, without parental consent. If we learn we have collected or received personal information from a child under sixteen (16) without parental consent, we will delete that information.
5.2 Children Under the Age of fourteen (14)
5.2.1 If you are under the age of fourteen (14) you may not use this Site or the Frendliest Skillit services. No one under age fourteen (14) may provide any personal information to or on the Site. We do not knowingly collect personal information from children under fourteen (14). If you are under fourteen (14), do not use or provide any information on this Site or on or through any of its features, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under fourteen (14) without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under fourteen (14), please contact Customer Support ([email protected]).
7. Security Measures
7.1 Frendliest Skillit has established reasonable organizational and technical measures to protect Personal Data within our organization from loss, misuse, or unauthorized access, disclosure, alteration or destruction. Please note that while Frendliest Skillit has endeavored to create a secure and reliable Site for users, no site is 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please notify us of the problem immediately by contacting us here [Link] or by physical mail (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.
8. Data Retention
8.1 In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. Should you ever deactivate your account with us, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Frendliest Skillit records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.
9. Cross Border Transfer of Personal Data
9.1 Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using this Site or sharing Personal Data with us, you consent to the transfer of information to countries outside of Bermuda, which may have different data protection rules than Bermuda.
11. Corporate Change
11.1 If Frendliest Skillit is involved in a transaction resulting in Frendliest Skillit, or substantially all of its assets, being acquired by or merged into another legal entity, or resulting in a change in the ownership of Frendliest Skillit , Your Information may be transferred to the other legal entity or remain with Frendliest Skillit but with new owners, and by entering Your Information, you hereby authorize and consent to such transfer of Your Information or to Your Information remaining with Frendliest Skillit with new owners.
12. Governance and Arbitration
13. For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO). You can contact our privacy officer at [email protected]
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