Frendliest Skillit

Disputes, Cancellations and Refund Policy

Updated – December 3rd, 2017

We encourage users to contact our Custom Support Team ([email protected]) if they have any dispute, refund or cancellation related queries.

1. We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can use the dispute management resource easily accessible within the Ordered Skillit. When initiated, the admin will play the role of a judge to give the final decision, either refunding the money to the buyer or sending the payment to the seller. If for any reason this fails after using the dispute management resource or if you encounter non-permitted usage on the Site, please contact Frendliest Skillit’s Customer Support ([email protected]) for assistance.

2. Dispute and Cancellation Basics

2.1 By using this site you agree and acknowledge that Frendliest Skillit is not a judicial or alternative dispute resolution institution and that we will make the determinations only as an ordinary reasonable person.
2.2 Dispute will be handled in accordance with the Frendliest Skillit Terms of Service.
2.3 Order cancellations can be performed on Frendliest Skillit through the dispute management resource located within the ordered Skillit.
2.4 Filing a dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
2.5 If a buyer or seller encounter an issue related to the service provided in an order, you are encouraged to use the Site’s dispute management resource to attempt to resolve the matter.
2.6 Frendliest Skillit reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
2.7 All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Skillit.
2.8 Orders placed cannot be cancelled by a Buyer. If for any reason a Buyer wishes to cancel a Skillit please communicate this with the Seller immediately. The seller is not obligated to agree to cancel if they feel it is not warranted. Kindly communicate in detail your rationale with the Skillit order. Once an agreement is reached between both parties, click dispute. A site admin will review the conversation and designate the appropriate winner (A buyer – if the seller agrees).
2.9 If an order is cancelled by a Seller (for any reason), the funds paid will be refunded to the buyer’s available revenue balance. At times you may receive these refunds less commission. If this occurs, we will apply a credit top-up to make up the difference.
2.10 Revisions to deliveries can be performed by sellers based on the seller’s Skillit and customer care. Sellers may determine the amount of revisions offered to buyers, including no revisions. If not express in the Skillit description, kindly communicate this with a Seller beforehand
2.11 Requests for revisions can be performed through the Skillit order page with the Skillit is active.
2.12 Requesting to gain more services from a seller beyond the agreed requirements is not allowed.
2.13 In relation to disputes with any other users of the site, you hereby agree to indemnify Frendliest Skillit from any and all claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, that is related to such a dispute.

3. Order Cancellations

3.1 Frendliest Skillit encourages Buyers and Sellers to resolve service disputes mutually using the dispute management resource located within an order Skillit.
3.2 Eligibility for requests to Frendliest Skillit to cancel an order will be assessed by our Customer Support team based on many factors, including violations to our Terms of Service, general misconduct, and improper usage of the Frendliest Skillit delivery system. See below for Order specific eligibility.
3.3 Completed orders may be cancelled, upon review of our Customer Support team, up to 3 days after the order is marked as complete.
3.4 Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Skillit page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
3.5 Buyers must use Frendliest Skillit’s dispute management resource to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Frendliest Skillit.
3.6 Any non-permitted usage of Frendliest Skillit encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Frendliest Skillit’s Terms of Service.
3.7 Frendliest Skillit Customer Support will cancel orders based on, but not limited to, the following reasons:

3.7.1 Active orders (after the buyer submits their requirements and before the seller delivers on Frendliest Skillit)

3.7.1.1 The seller is late and unresponsive for more than 24 hours while the order is marked as Late.
3.7.1.2 Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
3.7.1.3 Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery.
3.7.1.4 The user is no longer an active Frendliest Skillit user due to Terms of Service violations or closure of their account.
3.7.2 Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete)
3.7.2.1 The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers.
3.7.2.2 Note: Multiple reported offenses will result in suspension or termination of your account.
3.7.2.3 The seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
3.7.2.4 The seller requests additional payments, on or off the Frendliest Skillit platform, by withholding the final delivery of services directly related to the agreed requirements.
3.7.2.5 The seller is withholding the final delivery of services for improved ratings.
3.7.2.6 Buyers who abuse the Request Revisions button to gain more services from sellers beyond the agreed requirements.
3.7.2.7 Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.
3.7.3 Completed Orders (after the order is marked as complete and before the 3 day limitation)
3.7.3.1 Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
3.7.3.2 Frendliest Skillit Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our dispute management resource that enabled the order to be marked as complete.

4. Refunds

Order Cancellations
FRENDLIEST SKILLIT DOES NOT AUTOMATICALLY REFUND PAYMENTS MADE FOR CANCELLED SKILLITS BACK TO YOUR PAYMENT PROVIDER. FUNDS FROM SKILLIT CANCELLATIONS ARE REFUNDED TO THE BUYER’S ACCOUNT’S ‘AVAILABLE REVENUE’ BALANCE AS A CREDIT AND ARE AVAILABLE FOR FUTURE PURCHASES ON FRENDLIEST SKILLIT. When warranted Frendliest Skillit will suggest alternative Skillits to achieve the service initially sought.

If you choose to no longer purchase a Skillit on Frendliest Skillit, you can submit a withdrawal request from your Profile to have your balance (refund) transferred to your bank account. Upon authentication of the refund, the refund process may take up to 7 business days to complete. If you have any difficulty kindly contact our Custom Support ([email protected]) for further assistance.

Alternatively deposit refunds can be performed by our Customer Support team when available from the payment provider. If you wish to receive a credit/debit card refund kindly email our Refund Team at [email protected]

PLEASE NOTE:

1. Any direct or intentional abuse of the refund and cancelation features will result in suspension or termination of your account, potential legal action or reporting to the authorities of suspicious/criminal activity.

2. If we agree to the refund by debit or credit card, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us.

3. any withdrawal request required to be processed in your favour will be made only to the bank account on file and associated with your user account, and cannot be redirected to any other payment source;

4. REFUNDS DUE TO INDIVIDUALS FROM OUTSIDE OF BERMUDA MAY BE SUBJECT TO ADDITIONAL REFUND FEE’S, WITHDRAWAL FEE’S, OR STIPULATIONS. KINDLY SEE OUR FEE’S AND CHARGES PAGE FOR MORE INFORMATION

5. If you initiate any chargeback request or other “Request for Information” or similar process, you expressly agree and consent to us to share any and all information in relation to your agreement of these terms and conditions, in order to defeat any such chargeback request.

6. If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.

7. If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.

8. We may refund funds to Users irrespective of whether a User has requested funds be refunded if:

8.1 we are required by law or consider that we are required by law to do so
8.2 we determine that refunding funds to the User will avoid any dispute or an increase in our costs;
8.3 we refund funds to the User in accordance with any refund policy specified by us from time to time;
8.4 we find out that the original payment made by the User is fraudulent
8.5 the User made a duplicate payment in error; or
8.6 we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

We encourage users to contact our Custom Support Team ([email protected]) if they have any refund and cancellation related queries.